Return & Refund Policy

Thank you for shopping at uajewels.com

We appreciate the fact that you like to buy our collection. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to akshayajewelrypalette.com.
• Goods and Products refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to akshayajewelrypalette.com, accessible from www.uajewels.com
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Order Cancellation

No cancellation once order is placed and confirmed. Please make sure of you requirement and check thoroughly before placing your order to avoid any issues.

Conditions for Returns or replacements

We commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care.

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order and issue a refund/replacement. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment, then you will be refunded once our team confirms your request.

When you return a product, the only way would be if you follow the below guidelines:

• The product should be in good condition 
• The product is in the original packaging
• In case of wrong products, the product were not used or damaged
• You have the original receipt or proof of purchase

The following Goods cannot be returned.

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

We uajewels.com is responsible for the cost and risk of returning the product to us only at certain conditions mentioned in the return policy. The company won't be responsible for any other extra charges applied during the return shipment.

Returns in India

You will receive an email from us after we receive your request for replacement with some instructions and details of full address where to return the particular product.

Flat No 402 Pramukha Petals Apts

Rd No 3 Green, Hills Colony. PO Saroornagar

Hyderabad - 500035.

Returns in USA/Worldwide

You will receive an email from us after we receive your request for replacement with some instructions and details of full address where to return the particular product.

 5904 Oakmere Ln,  Aubrey, Texas. 76227. USA.

The company won't be responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return deliver

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Via Email: info@uajewels.com

USA: +1-469-604-1459

INDIA: +91-9632311888